Refund policy
Return and Refund Policy
We accept return requests within 14 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with any original tags or packaging where applicable
To request a return, contact us at info@izzzydrip.com and include your order number and reason for the return.
Please do not send items back without contacting us first.
Return shipping
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping method when returning an item. We cannot be responsible for return parcels that are lost before reaching us.
Damaged or incorrect items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@izzzydrip.com with your order number and photos of the issue.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional time for PayPal or your payment provider to process the refund.
Original shipping costs
Original shipping charges are generally not refundable unless the return is due to an error on our part or where required by applicable consumer law.
Exchanges
If you would like a different size or product, contact us at info@izzzydrip.com. Exchanges are subject to stock availability.
European Union customers
Customers in the European Union may also have a legal right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable exceptions and consumer protection laws.